FAQs

WHEN WILL YOU SHIP MY ITEMS?
- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 3-5 days of payment.
- We will notify you by email when your items have been shipped.

WHY ARE MY SHIPPING RATE SO DIFFERENT DEPENDING ON THE ITEM?Many of our products ship directly from Canada or the USA.  Others may come from overseas, so we have worked to standardize the pricing to the various shipping locations.  If being shipped out of Canada or the USA, there are flat rate fees, if coming from certain overseas suppliers, there will be no charge for shipping.  Regardless of where the items come from, if you spend $75, all shipping charges will be waived.

WHEN WILL I RECEIVE MY ITEM(S)?
T-Shirts, apparel, and custom items should be received within 1-2 weeks of your order date. This may be a little longer for international delivery. For other specialty and giveaway items, please allow up to 4 weeks delivery time as they may be shipping from other countries.

WHERE ARE MY ITEMS COMING FROM?
Although our fulfillment houses are located in Canada and America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.

WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries. If you have any other questions, please hit reply on this email and we will do our best to help you out.